Emailed results

Instructions for receiving emailed lab test results

How are my results sent to me?

Emailed test results are sent as a PDF document enclosed in a password protected 7-Zip archive/file.

What do I need to do?

You need zip software to open the 7-Zip archive/file and then Abode Acrobat Reader software to read your emailed results. They are both free. The table below shows how to get them for your computer/device.

Device Adobe Acrobat Reader software Zip file software
Windows based computers/laptop http://get.adobe.com/reader/ Download and install 7-Zip here. (Free to use.)

OR

Download WinZip here. (Note: not free.)
iPad and iPhone device Download Adobe Reader from the App Store Download iZip from the App Store. (Requires iOS7 on your device.)
Android and tablet devices Download Adobe Reader from Google Play Download ZArchiver from Google Play
Apple Mac computer (OSX) http://get.adobe.com/reader/ Download StuffIt Expander from the Mac App Store
Apple Mac computer (10.5x or earlier) http://get.adobe.com/reader/   Download Mac Update

 

How to open emailed results

Open the 7-Zip attachment and when prompted enter your unique password (password is on the back of your emailed results card you will be given at the time of collection) to open the 7-Zip archive.

If the attachment doesn't open download and save the attachment to your computer and open from there.

Use the correct upper and lower case characters when entering your password.

PDF password

Once open copy or extract PDF document to your local disk for future reference (e.g. saving to your My Documents folder).

As the PDF documents (i.e patient results) are not themselves encrypted, take care when saving and/or distributing them.

Troubleshooting and FAQs

Answers to some common emailed result issues are at this page.