How to make a complaint

Despite our best efforts to provide a quality pathology service, occasionally things do not go right.  If you have a problem or concern about the service you receive, please tell us.

To make a complaint you can telephone, e-mail or write to us.  Our contact details are here.

The complaint process

When we receive a complaint we will:

  • carefully review and investigate the complaint
  • make an initial response to you within five working days of receiving your complaint. This may be by phone, email or in writing
  • correct non-conforming results, where necessary, and take corrective action to prevent the problem happening again
  • advise you of the action we will take in response to your complaint, taking into account confidentiality requirements.