How to make a complaint
Despite our best efforts to provide a quality pathology service, occasionally things do not go right. If you have a problem or concern about the service you receive, please tell us.
To make a complaint you can telephone, e-mail or write to us. Our contact details are here.
The complaint process
When we receive a complaint we will:
- carefully review and investigate the complaint
- make an initial response to you within five working days of receiving your complaint. This may be by phone, email or in writing
- correct non-conforming results, where necessary, and take corrective action to prevent the problem happening again
- advise you of the action we will take in response to your complaint, taking into account confidentiality requirements.